Frequently Asked Questions

1. What products and services does GenesyS EFX offer?
We specialize in creating screen-accurate props, costumes, and premium collectibles for film, entertainment, theme parks, and individual collectors. Our services include 3D printing, digital and practical special effects, and custom design fabrication.

2. How can I place an order for a custom prop or costume?
To place an order, simply contact us through our website's contact form or visit our shop page. Provide us with the details of your project, and our team will work with you to bring your vision to life.

3. What is the typical turnaround time for custom orders?
Turnaround time varies depending on the complexity and scope of the project. Generally, custom orders take between 6 to 12 weeks. We will provide an estimated timeline after discussing your project in detail.

4. Do you ship internationally?
Yes, we offer international shipping for all our products. Shipping costs and delivery times will vary based on your location and the size of the order.

5. Can I track my order?
Absolutely. Once your order has been shipped, we will provide you with a tracking number so you can monitor its progress until it reaches you.

6. What is your return policy?
Custom orders are non-refundable due to the personalized nature of the product. If there is an issue with your order, be sure to get in touch with us immediately.

7. How do I care for my props and costumes?
Each prop and costume comes with care instructions specific to the materials used. Generally, we recommend keeping them out of direct sunlight and storing them in a cool, dry place. For specific care advice, feel free to reach out to us.

8. Can I visit your studio?
Our studio is not open to the public; however, we occasionally offer virtual tours and behind-the-scenes glimpses of our work on our social media channels.

9. Do you offer bulk or wholesale discounts?
Yes, we do offer discounts for bulk orders or wholesale purchases. Please get in touch with us directly to discuss your needs.

10. Who are your typical clients?
We work with a diverse range of clients including film and television studios, theme parks, professional cosplayers, and collectors. Our clients trust us to deliver high-quality, screen-accurate replicas and custom designs.